Georgia State Announces GSU Sports Arena COVID-19 Protocols

ATLANTA – The Georgia State Department of Athletics, following guidance from the University System of Georgia (USG), Georgia Gov. Brian Kemp's office, public health officials and the Sun Belt Conference, has announced a series of safety protocols that will be put in place for fans attending Georgia State basketball games at the GSU Sports Arena this winter.

FACE COVERINGS
All individuals with a ticket and attending Georgia State basketball games at the GSU Sports Arena are required to wear an approved personal face covering at all times while within the arena.

Approved face coverings must 1) be made with at least two layers of breathable material, 2) fully cover the nose and mouth and secure under the chin, 3) fit snugly but comfortably against the side of the face and 4) be secured to allow the guest to not have to keep the covering in place with his/her hands. Based on guidance from health officials, open-chin triangle bandanas and/or face coverings containing valves, mesh material and or holes of any kind are not acceptable face coverings. Additionally, costume masks are also not considered appropriate face coverings and are prohibited from being worn inside the GSU Sports Arena.

Exceptions to the face covering policies include: 1) when an individual is sitting in his/her assigned seat within the stands, face coverings may be removed while eating and drinking, however, face coverings must be reapplied when the individual is not eating or drinking.

Fans that have a documented health condition that does not allow him/her to wear a mask must contact the Georgia State athletics ticket office at least two weeks prior the game(s) he/she plans to attend to request an arena clearance process exemption. Clearance process requests filed less than two weeks prior to the game (including any requests made in-person on gameday) will not be considered. Any false claims of a health condition in efforts to obtain an exemption may result in suspension of access to Georgia State athletics facilities and events.

TICKETS
Select single game tickets available for purchase for the 2020-21 men's basketball season. Single game tickets will be available for purchase for women's basketball games during the 2020-21 season.

Should there be changes to the schedule including additional and/or cancellation of games a ticket office representative will be in touch with you to discuss options as details emerge.

Details on the distribution of Georgia State student tickets will be communicated to Georgia State students via email.

Visiting teams will be allotted a certain number of tickets within designated seating sections. Seats within those sections will be assigned at the discretion of the visiting institution.

Georgia State student-athletes' family ticket information will be distributed via e-mail from the teams.

PARKING
For the 2020-21 Georgia State basketball season will be available in G-Deck for a cost of $3 per game. Panther Athletic Club members at the $250 level and above will receive complimentary parking in the G Deck. Upon arrival to the G Deck, these account holders will give their name to the parking attendant for entry.

CONTACTLESS TICKETING
In order to allow for contactless entry to the GSU Sports Arena, all 2020-21 Georgia State basketball tickets will be digital. Tickets will not be available by mail. Contactless tickets are similar to traditional event tickets, but easier to use and more secure. Students will access their tickets through the GSU Athletic app as well.

ENTERING THE GSU SPORTS ARENA
Escalator – Season Ticket Holders, Single Game Tickets
1^st Floor – Will Call, Home/Away Player Pass Lists, ADA Access
Decatur St. – Students
All bags will be inspected for prohibited items. Fans will be screened with metal detection wands.

CONCOURSE OPERATIONS
Signage to promote social distancing, the required use of face coverings and the latest guidelines from public health officials, and mobile hand-sanitizing stations have been added throughout the GSU Sports Arena.

All concession stands and merchandise booths will include line queuing designed to maintain social distancing. Additionally, all stands and booths will have plastic shields to separate fans from arena staff, as well as the ability to serve fans that wish to utilize contactless point-of-sale technology (e.g. Apple Pay, etc.).

Additional custodial staff will be present for all games to keep concourses and restrooms stocked and cleaned throughout the games, with the frequency and scope of washdowns and cleanings increased.

Water fountains and water bottle filling stations will be closed for the 2020-21 season. Free tap water will be available at concessions stands upon request.

Finally, elevators within the GSU Sports Arena will be limited to four individuals per elevator, per guidance from public health officials. Fans will be encouraged to use the stairs, ramps, and escalators, whenever possible.

MARKETING AND FAN PROMOTIONS
In accordance with guidance from public health officials, the following traditional in-game Georgia State basketball activities will not be held this year:

All on-court promotions

Additionally, per Sun Belt Conference guidelines, the Georgia State Pep Band and spirit groups will not be on the lower level this year, but will be able to perform in the upper deck section of the arena.

Finally, in order to promote social distancing and follow guidelines from public health officials, all giveaways will be conducted virtually or contactless.

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